01
You pick the shop
You select the shop you want to return the product to
- You search for the shop by name
- You select it from the list shown
- You move on to filling in the return
check_circle Over 50,000 returns processed successfully
Returns that are fast and simple
straight back to the online shop
You save 30-50% of the return cost and fill in the return request in under 2 minutes.
Shop address pre-filledAddress pre-filled
Real-time tracking
Dedicated human support
250+
Partner shops
50k+
Returns processed
8+
Years of experience
Your return, step by step
Simple, in just 3 steps
1
You pick the shop
From our catalogue of 250+ partners
2
You fill in the parcel details
The shop section comes pre-filled with the shop data
3
The courier collects the product
Within 24h, at a reduced cost
You save on average
15-20 RON
per return
11teamsports
Return within 14 days
11teamsports
Start a return 
1zero1
Return within 15 days
1zero1
Start a return 
4camping
Return within 14 days
4camping
Start a return 
4Home
Return within 14 days
4Home
Start a return 
8a
Return within 30 days
A.N. Prints
Return within 14 days
A.N. Prints
Start a return 
Aasport
Return within 14 days
Aasport
Start a return 
abfashion.ro
Return within 14 days
abfashion.ro
Start a return 
About Kids
Return within 14 days
About Kids
Start a return 
About You
Return within 14 days
About You
Start a return 
ACOUSTIC Medical Devices
Return within 14 days
ACOUSTIC Medical Devices
Start a return 
Ada Moda
Return within 14 days
Ada Moda
Start a return 
Ada Shoes
Return within 14 days
Ada Shoes
Start a return 
Adina Buzatu
Return within 14 days
Adina Buzatu
Start a return 
Afi Auto Agro Parts
Return within 14 days
Afi Auto Agro Parts
Start a return 
Agrafka
Return within 14 days
Agrafka
Start a return 
AGROMEDIC
Return within 14 days
AGROMEDIC
Start a return 
AGROZOOLAND
Return within 14 days
AGROZOOLAND
Start a return 
Aimelia Apparel
Return within 14 days
Aimelia Apparel
Start a return 
Ale82
Return within 14 days
Ale82
Start a return 
Alesa
Return within 13 days
Alesa
Start a return .png "Alfa Oculus")
Alfa Oculus
Return within 14 days
Alfa Oculus
Start a return 
Alice Design
Return within 14 days
Alice Design
Start a return 
AlinaBancila
Return within 14 days
AlinaBancila
Start a return 1-24 of 254 stores
How the return process works through woot.ro?
Our simple 3-step process helps you return products quickly, cheaply and with no hassle
02
You fill in the parcel details
Fill in the pickup address; the shop address is already pre-filled
- Your pickup address
- Shop details filled in automatically
- You confirm the information and continue
03
We collect and deliver
The courier collects the parcel from you and delivers it straight to the shop
- Collection from home
- Delivery in 1-3 working days
- Full parcel tracking
100% safe and insured
Send your return in 2 minutes
The process takes just 2 minutes and you save money on every return.
Active now
Why choose woot.ro for returns to online shops?
Compare the advantages of our platform with the traditional way of returning
Feature
🔥woot.roRecommended
Traditional courier
Return cost
15 - 25 lei
25 - 40 lei
Processing time
2 min
10 min
Sender details
Filled automatically
Filled by hand
AWB generation
Instant
Manual
🔥woot.ro
Traditional courier
Return cost
15 - 25 lei
25 - 40 lei
Processing time
2 min
10 min
Sender details
Filled automatically
Filled by hand
AWB generation
Instant
Manual
You save money
Costs 30-50% less than traditional returns booked directly with a courier
10-20 lei on average
You save time
Recipient details pre-filled and the process simplified to just 2 minutes
50% faster
You follow the return step by step
Every return is visible in real time, right from your account
Full tracking
No mistakes
The recipient address is filled in automatically, which removes human error
0% errors
What our customers say
Real experiences from customers who used our platform for returns
"I saved 30 lei on my last return and the whole thing took 3 minutes. The documents were generated automatically and the courier came the same day. Incredibly simple!" Translated from Romanian
AM
Ana M.
woot.ro customer
"The first time I have returned something online without filling in dozens of forms. Everything was pre-filled, I picked the shop and that was it. I recommend it wholeheartedly!" Translated from Romanian
BS
Bogdan S.
woot.ro customer
"The real-time tracking put my mind completely at ease. I knew exactly where the parcel was at every moment. Professional and transparent service!" Translated from Romanian
MP
Maria P.
woot.ro customer
"The best! zero fees for returns, zero fees for extra kilometres!" Translated from Romanian
T
Teodor
woot.ro customer
"They deliver what they promise, they sort out any problems that come up, all in all fine" Translated from Romanian
SS
Sergiu S.
woot.ro customer
"A very easy platform to use, with low prices, and if you have problems they are sorted right away. Recommended ^^" Translated from Romanian
CB
Chris B.
woot.ro customer
100.000+
Happy customers
4.2/5
Average rating
50.000+
Returns processed
Ready to return your product?
Start the process now and send your return quickly and safely.
The complete guide to
returns in Romania
Find out everything you need to know about your rights as a consumer
Did you know...?
Under European and Romanian law, you have the right to return any product bought online within 14 days without giving a reason and at no extra cost for products with manufacturing defects or deliveries damaged in transit.
What does the law say?
Under OUG 34/2014 and the EU Consumer Rights Directive, you have the following return rights:
You have the right to return
- Products ordered online
- Items in perfect condition
- Products with intact packaging
- New, unused personal products
You do not have the right to return
- Personalised products
- Perishable products
- Unsealed software
- Unsealed hygiene products
How long do you have to return products?
The legal deadline for returns depends on the type of product and the reason for the return:
14
Statutory days
For any product bought online, with no explanation needed.
30
Commercial days
Many shops offer an extended window for returns.
90
Extended days
Some shops offer a longer window for customers in loyalty programmes.
Watch how the deadline is counted! When you make a return you need to check the terms and conditions of the shop you are returning to, so you are sure the products are eligible, which documents must go in the parcel, and how long the refund takes.
Why does it matter to have the AWB and the completed form?
The right documents are essential for a return that goes smoothly:
AWB (Airway Bill)
- Proof of shipping - confirms you sent the parcel
- Full tracking - you can follow the parcel in real time
- Legal protection - in a dispute, you have the evidence
- Legal proof - you can show you met the deadlines
The return request
- Identification: state the products and the reasons for the return
- Reason for the return: explain why you are not satisfied
- Refund method: how you want your money back
- Payment basis: the document (invoice/receipt) that proves the purchase
Frequently asked questions
How long does the return process through woot.ro take on average?
The return process takes 24 to 48 hours on average from the moment the parcel is handed to the courier.
What does a return sent through woot.ro cost?
The cost of the return depends on the courier and the weight of the parcel, with prices starting at 10 lei plus VAT.
Can I send the return with any courier available in the platform?
Every shop either accepts any courier company or restricts certain ones, so when you place a return for an online shop, you will see all the partner couriers that are available and accepted by that shop.
How can I follow the status of my return parcel?
Every parcel has real-time tracking and you can check the status directly on Track AWB online - Courier AWB tracking | woot.ro at any time.
What happens if my return is lost on the way?
Every parcel sent is insured and tracked, and if a parcel is lost you will be compensated under the terms of the courier you chose.
Do I have to use the original packaging for the return?
You need to check the policy of the shop you are returning to, as some shops do ask for the original packaging.
How long until I get my money back after a return?
Depending on the shop, the money is refunded within 14 working days at most of the product being received; you will find the exact period on each shop you select.
Do I have to fill in a form to make the return?
Every shop has its own return policy, so visit that shop's dedicated page to find out everything about it