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Returns to Ecco -
fast, simple and with the AWB generated instantly

Start your return to Ecco now
30 days
Return window
9
Couriers available
100%
Real-time tracking
2min
Time to fill in
Address
pre-filled
No time wasted
Orders
instantly
Parcel processed on the spot
Tracking
AWB
In real time
At a glance
Returns to Ecco

You have 30 days to return the products, from when you receive the parcel. The parcel goes to the store return address in Cluj-Napoca. You can send it with 9 couriers: Cargus, DPD, Dragon Star Curier, Fan Courier, FedEx, GLS, Posta Romana, PTT Express and Sameday.

Ecco return policy
  • 30 days
    Return period
  • Cluj-Napoca
    City the parcel goes to
  • 9 couriers
    To hand over the parcel
    CargusDPDDragon Star CurierFan CourierFedExGLS+3

Frequently asked questions

Care este termenul de retur ECCO?

Ai la dispozitie 30 de zile calendaristice de la data facturii pentru a face retur colet conform politicii de retur ECCO.

Ce conditii trebuie sa indeplineasca produsul pentru politica de retur ECCO?

Produsul trebuie returnat in stare buna, fara urme de purtare sau deteriorare, in ambalajul original si cu factura de achizitie inclusa.

Ce produse nu pot fi returnate la ECCO?

Nu pot fi returnate produsele care prezinta urme de purtare, deteriorari sau care nu respecta intocmai conditiile de retur.

Cum pot urmari statusul unui awb retur ECCO?

Statusul coletului returnat poate fi verificat in timp real pe awb.woot.ro folosind numarul de awb retur.

In cat timp primesc banii inapoi dupa un retur ECCO?

Contravaloarea produselor returnate se ramburseaza prin transfer bancar in termen de maximum 14 zile lucratoare de la receptia coletului.

Cand poate fi refuzat returul ECCO?

Returul poate fi refuzat daca produsul nu respecta politica de retur, prezinta urme de purtare sau deteriorare ori nu este ambalat corespunzator.

Cum se face rambursarea banilor pentru comenzile platite la livrare ECCO?

Pentru comenzile platite ramburs, banii vor fi transferati in contul bancar specificat in formularul de retur.

9 Couriers available

Pick from the 9 trusted couriers for your return to Ecco

Main benefits

01

Address pre-filled

No more time wasted looking up the shop details - the correct address is already there.

02

Lower prices

Sending returns through woot gets you shipping costs 30-50% lower than standard rates.

03

AWB generated instantly

You get the AWB straight to your email, ready to print and stick on the parcel.

Start your return to Ecco now

How to return to Ecco on woot.ro?

The whole process in just 3 simple steps

Step 1

You fill in the online form

You pick Ecco from the list of shops. The return address is filled in automatically.

Step 2

You pick your preferred courier

You compare rates and delivery times, then select the option that suits you.

Step 3

You generate the AWB and hand over the parcel

You print the AWB generated instantly, stick it on the parcel and hand it to the courier.

Return policy
Ecco

Ecco offers an unlimited right of return, provided the products are in good condition,
undamaged and, where possible, in the original packaging.

By courier

Cost paid by the customer; on woot.ro you pick the courier and finish the process in 2 minutes.

Instant AWB Address pre-filled Tracking included

Quick packing tips

A few simple rules that make sure your return goes smoothly

  • Use the original packaging if you still have it
  • Include the Ecco return form (if you have it)
  • Add extra protection for fragile items
  • Do not pick the "cash on delivery" option for a return - the money goes straight to your account

Start your return to Ecco now

Fill in the form, pick the courier, print the AWB and hand over the parcel.
Finish in just 2 minutes on woot.ro.

Start your return now