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Returns to Fermag -
fast, simple and with the AWB generated instantly

Start your return to Fermag now
14 days
Return window
4
Couriers available
100%
Real-time tracking
2min
Time to fill in
Address
pre-filled
No time wasted
Orders
instantly
Parcel processed on the spot
Tracking
AWB
In real time
At a glance
Returns to Fermag

You have 14 days to return the products, from when you receive the parcel. The parcel goes to the store return address in Sansimion. You can send it with 4 couriers: Dragon Star Curier, FedEx, GLS and PTT Express.

Fermag return policy
  • 14 days
    Return period
  • Sansimion
    City the parcel goes to
  • 4 couriers
    To hand over the parcel
    Dragon Star CurierFedExGLSPTT Express

Frequently asked questions

Care este termenul de retur pentru comenzile Fermag?

Conform politicii de retur Fermag, orice produs achizitionat poate fi returnat in termen de 14 zile calendaristice de la data in care ati intrat in posesia coletului. Termenul se aplica doar clientilor persoane fizice, conform legislatiei in vigoare.

Ce conditii trebuie sa indeplineasca produsul pentru politica de retur Fermag?

Produsul trebuie returnat in aceeasi stare in care a fost livrat, in ambalajul original, sigilat, fara urme de uzura, defecte sau modificari. Returul trebuie sa fie insotit de factura in original sau copie, iar expedierea se face fara optiunea de ramburs la livrare.

Ce produse nu pot fi returnate?

Nu pot fi returnate produse care prezinta deteriorari, lipsesc din ambalajul original sau nu respecta conditiile mentionate in politica de retur. Produsele personalizate sau modificate la cerere nu sunt eligibile pentru retur.

Cum pot urmari statusul unui AWB retur Fermag?

Statusul coletului poate fi verificat in timp real pe awb.woot.ro, folosind numarul AWB.

In cat timp primesc banii inapoi dupa un retur Fermag?

Rambursarea banilor se face prin transfer bancar in maximum 30 de zile lucratoare de la primirea coletului de retur.

Cand poate fi refuzat returul Fermag?

Returul poate fi refuzat daca produsul nu respecta conditiile de retur sau daca termenul de 14 zile a fost depasit.

Cum se face rambursarea banilor pentru comenzile Fermag platite la livrare?

Pentru comenzile cu plata la livrare, este necesar sa completezi in formularul de retur un cont bancar valid pentru transfer.

4 Couriers available

Pick from the 4 trusted couriers for your return to Fermag

Main benefits

01

Address pre-filled

No more time wasted looking up the shop details - the correct address is already there.

02

Lower prices

Sending returns through woot gets you shipping costs 30-50% lower than standard rates.

03

AWB generated instantly

You get the AWB straight to your email, ready to print and stick on the parcel.

Start your return to Fermag now

How to return to Fermag on woot.ro?

The whole process in just 3 simple steps

Step 1

You fill in the online form

You pick Fermag from the list of shops. The return address is filled in automatically.

Step 2

You pick your preferred courier

You compare rates and delivery times, then select the option that suits you.

Step 3

You generate the AWB and hand over the parcel

You print the AWB generated instantly, stick it on the parcel and hand it to the courier.

Return policy
Fermag

Fermag offers an unlimited right of return, provided the products are in good condition,
undamaged and, where possible, in the original packaging.

By courier

Cost paid by the customer; on woot.ro you pick the courier and finish the process in 2 minutes.

Instant AWB Address pre-filled Tracking included

Quick packing tips

A few simple rules that make sure your return goes smoothly

  • Use the original packaging if you still have it
  • Include the Fermag return form (if you have it)
  • Add extra protection for fragile items
  • Do not pick the "cash on delivery" option for a return - the money goes straight to your account

Start your return to Fermag now

Fill in the form, pick the courier, print the AWB and hand over the parcel.
Finish in just 2 minutes on woot.ro.

Start your return now