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Returns to Il Passo -
fast, simple and with the AWB generated instantly

Start your return to Il Passo now
14 days
Return window
10
Couriers available
100%
Real-time tracking
2min
Time to fill in
Address
pre-filled
No time wasted
Orders
instantly
Parcel processed on the spot
Tracking
AWB
In real time
At a glance
Returns to Il Passo

You have 14 days to return the products, from when you receive the parcel. The parcel goes to the store return address in Bucuresti. You can send it with 10 couriers: Cargus, DPD, Dragon Star Curier, Fan Courier, FedEx, GLS, Posta Romana, PTT Express, Sameday and UPS.

Il Passo return policy
  • 14 days
    Return period
  • Bucuresti
    City the parcel goes to
  • 10 couriers
    To hand over the parcel
    CargusDPDDragon Star CurierFan CourierFedExGLS+4

Frequently asked questions

Care este termenul de retur IL PASSO?

Produsele pot fi returnate in termen de 14 zile calendaristice de la primirea coletului.

Ce conditii trebuie sa indeplineasca produsele pentru retur IL PASSO?

Produsele trebuie sa fie nedeteriorate, nepurtate, curate si cu ambalajul original.

Cum inregistrez un retur IL PASSO?

Returul se inregistreaza online pe ilpasso.ro sau prin completarea formularului de retur inclus in colet.

Pot schimba produsele achizitionate online in magazinele IL PASSO?

Produsele online pot fi schimbate doar cu acelasi model, alta marime sau culoare, in functie de stoc.

Cine suporta costul transportului pentru retur IL PASSO?

Costul transportului este suportat de client, cu exceptia retururilor pentru produse defecte sau livrate gresit.

Cum se face rambursarea banilor dupa un retur IL PASSO?

Contravaloarea produselor este rambursata in maximum 14 zile de la receptia coletului retur.

Ce se intampla in cazul produselor defecte sau gresit livrate?

Returul este organizat de IL PASSO, iar costurile de transport sunt suportate de magazin.

10 Couriers available

Pick from the 10 trusted couriers for your return to Il Passo

Main benefits

01

Address pre-filled

No more time wasted looking up the shop details - the correct address is already there.

02

Lower prices

Sending returns through woot gets you shipping costs 30-50% lower than standard rates.

03

AWB generated instantly

You get the AWB straight to your email, ready to print and stick on the parcel.

Start your return to Il Passo now

How to return to Il Passo on woot.ro?

The whole process in just 3 simple steps

Step 1

You fill in the online form

You pick Il Passo from the list of shops. The return address is filled in automatically.

Step 2

You pick your preferred courier

You compare rates and delivery times, then select the option that suits you.

Step 3

You generate the AWB and hand over the parcel

You print the AWB generated instantly, stick it on the parcel and hand it to the courier.

Return policy
Il Passo

Il Passo offers an unlimited right of return, provided the products are in good condition,
undamaged and, where possible, in the original packaging.

By courier

Cost paid by the customer; on woot.ro you pick the courier and finish the process in 2 minutes.

Instant AWB Address pre-filled Tracking included

Quick packing tips

A few simple rules that make sure your return goes smoothly

  • Use the original packaging if you still have it
  • Include the Il Passo return form (if you have it)
  • Add extra protection for fragile items
  • Do not pick the "cash on delivery" option for a return - the money goes straight to your account

Start your return to Il Passo now

Fill in the form, pick the courier, print the AWB and hand over the parcel.
Finish in just 2 minutes on woot.ro.

Start your return now